24/7 Support
24/7 Support
While we continually push the limits of what's possible with technology, we understand the importance of providing high quality technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there are always support resources ready to help.
VIP Client
- $90/month
- $900/year
- Includes:
- 24/7 PHONE SUPPORT - Our support team is available to you at any time.
- ACTIVE MONITORING - Our support team proactively monitors your network and can fix problems remotely via modified configurations or reboots - possibly before you even notice anything.
- OVRC HOME APP SETUP - Mobile app personalized to help you resolve common issues and manage your network via parental controls.
- PRIORITY SCHEDULING - We are always prioritizing our VIP clients. System upgrade or adjustments before the party, we'll be there in the *shortest possible time frame.
- 1 FREE SCHEDULED PREVENTATIVE MAINTENANCE APPOINTMENT - Up to 2 hour on site visit that includes: current OS update, OVCR account update, all AV sources and audio zones check, surveillance system health check (cameras feed, hard drive health), cleaning of the rack equipment to prevent overheating and extend products lifespan.
Peace Of Mind
- $45/month
- $450/year
Includes:
- 24/7 PHONE SUPPORT - Our support team is available to you at any time.
- ACTIVE MONITORING - Our support team proactively monitors your network and can fix problems remotely via modified configurations or reboots - possibly before you even notice anything.
- OVRC HOME APP SETUP - Mobile app personalized to help you resolve common issues and manage your network via parental controls.